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The Forgotten Question: Who Will Repair Your Appliance?

Bekins Appliance Repair

Imagine having your refrigerator quit working during the hottest days of the year. With your food melting away, you make an appliance repair call to the company that sold it to you. Seven weeks later, they still give you the run around.

It happened to a local woman last summer. She ditched the other company, called Bekins and we resolved the issue for her quickly. She thanked us on Facebook and told us the whole story.

When you buy any products, we recommend you ask “Who is going to fix it when it needs repair?”

You might be surprised by the answer.

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APPLIANCE REPAIR standards

Many customers think that appliance repair works like the auto industry. They think the company who sold them the appliance has to fix it when it breaks and they will send a licensed professional to perform the repair. That is not always the case.

You do not need a license to install or repair appliances. Even worse, many brands do not hold the seller accountable for fixing appliances when they break.

Each company sets its own standards.

Some contract it out to a third-party company. Other companies give you a 1-800 number for the manufacturer in some other state. Neither option meets our standards at Bekins.

APPLIANCE REPAIR WITH BEKINS

We want our customers to be thrilled with their purchase, so we provide a full-service experience. We staff fully-trained and experienced Appliance Repair Technicians who are supported by a wonderful team of customer service professionals.

When you call Bekins to repair your refrigerator, you talk to a caring and knowledgeable local service scheduler. We send a local technician to your home as soon as we can. That technician arrives in a Bekins vehicle, wears a Bekins uniform, treats you and your home with the utmost respect, plus he has been trained by many of the manufacturers in the market.

If you have a warranty, we have a local professional that works with the manufacturers on your behalf.

We set the highest standards for ourselves because we want our customers to be thrilled with their purchase.

JENN-AIR’S COMMITMENT TO SERVICE

Companies like Jenn-Air care about your customer experience as well. They train our staff how to properly install their appliances, how to repair them, plus they give us any parts and support we need. Often times, Jenn-Air will even give customers an extra year of limited warranty coverage on appliances installed by a Bekins certified professional.

Bekins Appliance Repair

STAINLESS STEEL CLEANER: PROTECTING YOUR INVESTMENT

Wolf Kitchen

You may not think too hard about how you will clean your stainless steel appliance until after it’s installed. However, you obviously want to keep it clean and shiny. We recommend using a stainless steel cleaner that you can find in our showroom. If you use the wrong household cleaner, it can actually do more harm than good.

USE STAINLESS STEEL CLEANER

We have a handful of stainless steel cleaners that we use on the appliances in our store every day. You can find Classic, Affresh and Flitz stainless steel cleaner at any of our locations.

Using the wrong household cleaner can possibly harm your stainless steel finish, especially if you own a fingerprint resistant appliance. The wrong household cleaner could wipe off that resistant coating.

Stainless Steel Cleaner and other cleaners

IT’S NOT COMPLICATED

An online search about “how to clean stainless steel appliances” pulls up articles that claim stainless steel cleaners do not work and make cleaning your appliances sound very complicated.

Our appliance professionals clean dozens of stainless steel appliances every day. They use a microfiber cloth and the stainless steel cleaner we provide for our customers. They apply the cleaner to the cloth, start wiping and the results look great.

If you don’t believe us, stop by one of our showrooms to see the clean.

Best Dishwasher Photo

FINDING THE BEST APPLIANCES – LEARNING FROM SERVICE

Best Appliances - Service Knowledge

At Bekins, we like to say that we are a service company that sells, installs and repairs appliances and electronics. However, our Appliance Repair Technicians serve an extra purpose for our customers. We use the knowledge we gain from our Service Repair Technicians to pick the best appliances for our customers.

WHEN BUYING APPLIANCES – CONSULT THE EXPERTS

Appliances change rapidly. Why not consult the experts before investing in products that you expect to last decades?

Our Appliance Professionals are experts on the latest appliances and know what’s on the horizon. They know which questions to ask to help you choose the product that works best for you. They have also helped thousands of other people pick and install new appliances, so they can use those experiences to benefit you.

Service Department People's Choice

FEEDBACK FROM THE EXPERTS

You will only find the best products in our showrooms. How do we pick the best? We run thousands of service calls each year, and on these service calls, our Service Repair Technicians are gathering information on which brands constantly need repair and which brands last.

Through this process, we also learn which brands help fix issues that can arise over the years, and which brands expect you to just buy a new one.

Occasionally, our experts even consult with the brands we carry to help them improve their products. We tell them what works well and what needs to change so we see which brands truly care about your needs.

TRY THE BEST APPLIANCES IN OUR SHOWROOM

You can become an expert when you visit our state-of-the-art, interactive showroom. We want you to experience the appliances before you invest in them. When you experience it, you will not only have confidence in your decision, but you will be thrilled with your purchase.

Thermador Coffee Web Photo

OVEN REPAIR: LET THEM EAT CAKE

Oven Repair Feature Image

Did you bake and eat a cake at your job today? Our repair technicians Lou and Chad did. They certainly had fun with it too. It was a welcome break from their routine of moving and fixing appliances and it does actually help with oven repair.

Why did they bake a cake? It was a part of a yellow cake test we can do for our customers. You can give us a call but it would be less expensive to do it yourself. We recommend you try the cake test if you think your new oven does not cook properly.

It’s easy too.

HOW IT’S DONE

  1. Buy a box of cake mix at your local grocery store.
  2. Preheat your oven for 30 minutes to let the entire cavity get to the correct temperature.
  3. Bake the cake in your new oven, following the instructions on the box, especially the time and temperature.
  4. Taste the cake. If it tastes good, and cooked exactly how the box said it would, then your new oven is working just fine.

WHAT DOES THIS HAVE TO DO WITH OVEN REPAIR?

Good question! It stems from a common problem. You get a new oven or range. Then you bake your favorite recipe, only to have it overcook!

That’s certainly no fun and we understand the frustration. Want to know why it happens?

The temperature your oven produces changes over time. Your oven loses roughly one degree of heat per year. Let’s say you have been using your oven for 20 years. If you set it to 350 degrees, it may only reach 330 degrees, maybe even less.

Which means it takes longer to cook your food.

Why haven’t you noticed? You have probably been slowly adjusting your cooking over the years to accommodate the changes.

Oven Repair Thermador

WHY YELLOW BOX CAKE?

A box of yellow cake mix has very few variables in the recipe. The only variable is the egg, which is why the box will usually tell you to cook it within a window of time. One box says 23 to 28 minutes.

On the other hand, there are a lot of variables when cooking other foods like meat.

  • What type of meat is it?
  • How thick is the meat?
  • Did you let the meat thaw properly?

So yellow cake provides a very standard test for your oven.

WHAT DOES THAT MEAN FOR ME?

Oven Repair
  • If you bought a new oven recently, then understand that your favorite recipe may cook faster now.

 

  • If you have an older oven, the box cake test can help you understand how it cooks. Follow the directions, then see how much longer it takes to bake the cake correctly. You can see just how much performance you are losing from your older oven, then adjust accordingly.

TRY IT OUT

Did you try the yellow cake test? How did it go? Let us know on our Bekins Facebook, Twitter, or Instagram page!

ENERGY STAR SAVES WATER – THIS SAVES YOU TIME & MONEY

Washers & Dryers at Bekins Energy Star

At Bekins, we take many efforts to reduce our carbon footprint. We offer new Whirlpool washers that will save water and rate well with the Energy Star standards. Their new features help the environment but may leave some customers confused.

ENERGY STAR GUIDELINES changing expectations

If you start seeing detergent residue on your clothes with a newer washing machine, especially one that rates well with Energy Star, we offer simple solutions to try before calling our service department.

As a way to use less water with each wash, new Whirlpool washers have changed their “Normal Wash” settings. For years the rinse cycle in a “Normal Wash” setting offered a deep wash. The tub would fill with water, agitate the clothes, then drain the water.

Washer Options Energy Star

Newer washers now spray the clothes with water in the rinse cycle, then drain the much less remaining water.

The solutions?

  • You can use less detergent, because your normal wash cycle is using less water. This option can save you both time and money.
  • You can also activate various “options” to tell the washer that you want the tub to still fill with water, agitate and drain for your rinse cycle.
  • Which options? That depends on the model so you need to consult your Use and Care Guide.

NEED ADDITIONAL HELP?

That’s why we have a service department. We want you to be thrilled with your purchase. That means helping you use it correctly and making sure your appliances work.

Have any questions, give our Service Department a call at 616-288-1020.

Bekins Appliance Repair - Energy Star