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BrandSource Consults Bekins About Appliance Repair Service Standards

Experts Consult Bekins For Appliance Repair Service Standards

We are not the only ones who think Bekins sets the standard for Appliance Repair Service. BrandSource, one of the nation’s largest buying groups, has created a Service Committee to help ensure profitability for servicing dealers.

Bekins President Scott Bekins is a member of the committee and was quoted in recent issues of Twice Magazine and Dealerscope about the challenges facing independent servicing dealers.

“Customers assume there is an ‘appliance god’ looking over them, and that is far from the truth,” Bekins said. “Unlike the auto industry, where dealer service is mandatory, most appliances are sold today through non-servicing retailers, and those that still perform their own repairs are disappearing. The industry needs to recognize that service is how you build your brand, and our brand is everything.”

The committee consists of specially-selected servicing members who will work with manufacturers and fellow members to develop a profitable service model, beginning with pooling the best practices from the committee member’s own proven, sustainable business models.

Areas of focus by the new Service Committee will include:

  • enhancing operational efficiencies to lower costs;
  • receiving fair compensation for OEM warranty repairs;
  • attracting, training and retaining talented servicers; and
  • creating consumer awareness.

how bekins sets the standard for Appliance Repair service

Appliance Tips: Clean Your Outdoor Dryer Vent Today

Clean Your Outdoor Dryer Vent

We always say we want you to be thrilled with your appliance purchase.

While we run more than 10,000 service calls each year and are happy to help, we know you would be much happier if your appliance never needed maintenance.

We want your appliance to last a long time as well. Here is a simple tip to help.

Appliance Tip:

Clean Your Outdoor Dryer Vent

Check out your outdoor dryer vent. Remove any buildup that might prevent your dryer from airing out its exhaust. You also want to make sure your flaps can fully close when needed as well.

  1. The vent is there for a reason, you certainly don’t want anything from the exhaust to re-enter the home.
  2. If the flaps do not close, cold air can flow into the dryer and prevent your dryer from heating properly.
  3. Your clothes dry quicker when air can flow freely.

We recommend you clear out any debris and lint from your outdoor dryer vent at least once every six months.

Do it today as one small way to help your dryer perform better and last longer.

More appliance tips

Keeping your washing machine clean
pureWash-Pro-Feature-Image

Simple Maintenance: Clean Your Dishwasher Today

Maytag Dishwashers at Bekins, 4-blade chopper Dishwasher Cleaning

Have you washed your dishwasher lately? That may sound like a funny question. However, cleaners such as Affresh and Glisten can help.

Especially if your glasses and dishes get cloudy after a wash.

CLEAN YOUR DISHWASHER TODAY

Brands like Whirlpool recommend cleaning the interior of your dishwasher about once per month.

If you can’t remember to clean it each month, just focus on cleaning it today.

We offer two cleaners that can help, Affresh and Glisten. However, we recommend you consult the Use and Care Guide for your appliance before starting.

Glisten

Get Glisten at Bekins

Here’s a throwback. Company President Scott Bekins shows us how to use Glisten to clean cloudy dishes. He also talks about cleaning your dishwasher’s filter.

Affresh

Get affresh cleaner at Bekins

One customer shared their before and after photos, which show the power of Affresh.

Affresh Customer Testimonial

fIND CLEANERS AT ALL OF OUR LOCATIONS

Bekins Coopersville
Bekins Grand Rapids
Bekins Grand Haven Showroom

Replacing Your Appliance Light Bulb

Replacing your appliance light bulbs - Bekins Repair Service

COMMON APPLIANCE LIGHT BULB MISTAKE

Our repair technicians see a variety of issues and we always want to help our customers avoid an easy mistake. Appliance light bulbs seem rather simple to change, but we have seen a small mistake result in a big repair bill.

What mistake do we see the most? Someone wants to change out a light bulb on their appliance, but they want a brighter bulb so they install one with a higher wattage.

The new bulb forces the control board or transformer on the appliance to fail and even burn out other components.

Consult your Use and Care Guide to install the manufacturer-recommended voltage and wattage.

Appliance Light Bulbs - Bekins Service Blog

HANDLING YOUR APPLIANCE LIGHT BULBs

We also see another common problem. People mishandle their appliance light bulbs when they install a new one.

Halogen bulbs must be handled carefully and kept clean. Even touching the glass with clean fingers can leave enough oil residue to create a problem. The residue creates a hot spot which shortens the life of the bulb.

Any bulb should be handled with a clean cloth, tissue or clean gloves.

NEED SOME CLARITY?

Again, we always recommend you consult the Use and Care Guide for your appliance. If you have further questions, feel free to call 616-288-1020 and ask for our Service Department. Click here if you want to schedule a repair service.

Bekins Appliance Repair - Energy Star

The appliance industry’s secret and how Bekins rises above

Induction Cooktop Service Call Recreate for Blog

At Bekins, we choose to hold ourselves to the highest standards. However, not everyone has to live up to those same expectations.

We find customers assume the company who sells appliances has to install them. They also assume the company that sold it to them will have to repair it when needed. Finally, they assume the appliance installers and repair technicians need a license to perform their job.

Unfortunately, none of that is true.

Appliance companies are only held to whatever standard they put on themselves. Essentially, anyone can claim to be an appliance installation and repair technician. Don’t believe us, check out the video from Target 8 at WOOD TV.

One appliance manufacturer chose to use a satellite dish company to repair their recalled appliances. As you can imagine, some people experienced terrible customer service. Some of the technicians even did more damage than good. Finally, Target 8 reported that same appliance company authorized a convicted criminal to enter their customers’ homes. Target 8 reported the technician took money, but did not do any work.

HOW WE RISE ABOVE

We hire full-time Bekins installers and repair technicians. They wear a Bekins uniform and drive a Bekins truck. We stand behind our fully-trained appliance installers and repair technicians before we let them into your home. Not only do they learn from our experienced and trained staff, we also send them to manufacturer training to get certified by the brands we carry.

Our training helps you as well. Jenn-Air quite often offers an extra year of limited warranty coverage to customers that use a certified installer. The company trusts Bekins because they know we will install it correctly.

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