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Coopersville, MI

Would you like to work for a company which genuinely values its employees?

Do you take pride in your work and have uncompromising personal integrity?

Do you enjoy providing exceptional customer service to our internal and external clientele?

Does the idea of having a new challenge every single day excite you?

Are you ready for the most intensive training of your life?

If you answered yes to any of these questions, you might be just the person we are looking for.

Service Scheduler – Coopersville, MI

Company Overview:

Bekins is a continuously growing family owned company that first started in 1975 as Bekins Appliance Service. With three locations in West Michigan, we are now nationally known as a high-end retail and service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what’s right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins’ workforce has doubled in size over the last five years and we continue to look to hire the best.

Position Summary:

The new Bekins’ team member will be experienced in handling a wide range of administrative tasks and will be a highly inventive team player who is comfortable working in a dynamic environment. The focus of this position will be to assist customers by scheduling their service repair needs. The Service Coordinator will be detail-oriented, have excellent problem-solving skills and enjoy every single day being different from the next, especially in personal interactions. This person will excel in a company that provides award-winning customer service through holding employees to a high level of performance and accountability. It is Bekins’ goal to provide a stable work environment focused on developing healthy work-life balance.

Responsibilities:

  • Be an expert in our company’s point of sales computer system
  • Answer and direct incoming calls
  • Schedule service calls while providing excellent customer service
  • Work closely with Service Technicians and Administrative Staff in the Service Department
  • Perform customer service duties at the receptionist desk – answer phones, greet customers
  • Type reports and emails, search invoices, count inventory, review service tickets, complete open/close duties, process transfers, sort and file paperwork, and attend staff meetings
  • Handle matters efficiently and dedicatedly, follow-through on projects to successful completion
  • Learn and follow company policies and procedures
  • Be organized, efficient, professional and friendly

Qualifications:

  • Proficient in Microsoft Office, including Outlook, Word and Excel
  • Able to navigate detailed and complex computer software programs with ease
  • Excellent judgement, analytical and reasoning skills
  • Outstanding customer service skills
  • Exceptional attention to detail; professional
  • Stable employment history
  • A friendly personality with a desire to help our internal and external customers
  • Able to communicate clearly, appropriately, and concisely in verbal and written formats

Benefits Include:

  • Insurance (health, vision, dental, life) for full time Team Members
  • 401k match
  • Paid holidays
  • Paid time off
  • Short-term disability

Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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