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Coopersville, MI

Service Coordinator – Coopersville

Company Overview:

Bekins is a family owned company that first started in 1975 as Bekins Appliance Service. We are now known as a service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what’s right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins has doubled in size over the last five years, and we continue to look to hire the best.

Position Summary:

The Service Coordinator will be experienced in handling a wide range of administrative tasks and will be a highly resourceful team player who is comfortable working in a fast-paced environment. The focus of this position will be to assist customers by scheduling their service repair needs. The Service Coordinator will be detail-oriented, have excellent problem-solving skills and enjoy each day being different from the next, especially in personal interactions. This person will excel in a company that provides exceptional customer service through holding employees to a high level of performance and accountability.  It is Bekins’ goal to provide a stable work environment focused on developing healthy work-life balance.

Responsibilities:

  • Be an expert in our company’s point of sales computer system
  • Schedule service calls while providing excellent customer service
  • Work closely with Service Technicians and Administrative Staff in the Service Department
  • Perform customer service duties at the receptionist desk – answer phones, greet customers
  • Type reports and emails, search invoices, count inventory, review service tickets, complete open/close duties, process transfers, sort and file paperwork, and attend staff meetings
  • Handle matters efficiently and proactively, follow-through on projects to successful completion
  • Learn and follow company policies and procedures
  • Be organized, efficient, professional and friendly

Qualifications:

  • Proficient in Microsoft Office, including Outlook, Word and Excel
  • Able to navigate detailed and complex computer software programs with ease
  • Superior judgement, analytical and reasoning skills
  • Excellent customer service skills
  • Extremely detail-oriented personality; professional
  • Stable employment history
  • A friendly personality with a desire to help our internal and external customers
  • Able to communicate clearly, appropriately, and concisely in verbal and written formats

Benefits Include:

  • Insurance (health, vision, dental, life) for full time Team Members
  • 401k match
  • Paid holidays
  • Paid time off
  • Short-term disability

Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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