Coopersville, MI

Summary:

The new member of the Appliance Repair team will be a critical thinker with solid problem solving ability and strong mechanical skills.  Appliance Repair Technicians diagnose and repair a wide variety of gas and electric appliances including refrigerators, dishwashers, ovens, ranges, ice makers, washers, dryers and grills.  This individual will excel in a company that provides exceptional customer service through holding employees to a high level of performance and accountability.  It is Bekins’ goal to provide a stable work environment focused on developing the healthy lives of our employees.

Responsibilities:

  • Complete up to 1 year as an apprentice, working with an experienced Appliance Repair Technician
  • Complete all service calls daily: provide work cost estimates, advise customers
  • Successfully diagnose and repair appliances in a friendly and efficient manner
  • Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems
  • Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring
  • Respect, protect and thoroughly clean up customer homes
  • Thoroughly and accurately complete all paperwork
  • Maintain vehicle, perform daily inspections, maintain inventory
  • Learn and follow company policies and procedures
  • Be organized, efficient, professional and friendly

Qualifications:

  • Solid technical and mechanical skills, experience with appliance repair preferred
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Strong diagnostic ability – critical thinking, problem solving, able to see how things work and determine what has gone wrong
  • Able to read schematic diagrams, product manuals and troubleshooting guides to help diagnose and repair problems
  • Experience with hand tools; able to disassemble and reassemble appliances
  • Desire to work directly with customers in their homes; educating them on the use of their appliances
  • Excellent customer service skills; a friendly personality
  • Able to communicate clearly, appropriately, and concisely in verbal and written formats
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