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Grand Rapids, MI

Administrative Assistant/Receptionist


The new member of the Administrative Assistant team will be experienced in handling a wide range of administrative tasks and will be a highly resourceful team player, comfortable working in a fast-paced environment. The Administrative Assistant will have strong written and verbal communication, administrative and organizational skills. This individual will excel in a company that provides exceptional customer service through holding employees to a high level of performance and accountability. It is Bekins’ goal to provide a stable work environment focused on developing the healthy lives of our employees.


  • Complete a 3-month, self-driven training course
  • Be an expert in our company’s point of sales computer system
  • Complete a variety of tasks in general administration, routing and scheduling, processing paperwork, service administration, customer communication and follow-up, parts and warranty, cleaning, and safety.
  • Ability to work 40 hours per week (This is one day off during the week and working every Saturday)
  • Type reports and emails, search invoices, edit documents, count inventory, review service tickets, process payments, resolve complaints, complete open/close duties, process transfers, sort and file paperwork, and attend staff meetings
  • Perform customer service duties at the receptionist desk – answer phones, greet guests
  • Handle matters efficiently and proactively, follow-through on projects to successful completion
  • Learn and follow company policies and procedures
  • Be organized, efficient, professional and friendly
  • Handle customer concerns and questions appropriately


  • Experience in clerical or administrative support positions
  • Proficient in Microsoft Office, including Outlook, Word and Excel
  • Able to navigate detailed and complex computer software programs with ease
  • Excellent customer service skills
  • Extremely detail-oriented personality; professional
  • A friendly personality with a desire to help our internal and external customers
  • Able to communicate clearly, appropriately, and concisely in verbal and written formats
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