The appliance industry’s secret and how Bekins rises above

Induction Cooktop Service Call Recreate for Blog

At Bekins, we choose to hold ourselves to the highest standards. However, not everyone has to live up to those same expectations.

We find customers assume the company who sells appliances has to install them. They also assume the company that sold it to them will have to repair it when needed. Finally, they assume the appliance installers and repair technicians need a license to perform their job.

Unfortunately, none of that is true.

Appliance companies are only held to whatever standard they put on themselves. Essentially, anyone can claim to be an appliance installation and repair technician. Don’t believe us, check out the video from Target 8 at WOOD TV.

One appliance manufacturer chose to use a satellite dish company to repair their recalled appliances. As you can imagine, some people experienced terrible customer service. Some of the technicians even did more damage than good. Finally, Target 8 reported that same appliance company authorized a convicted criminal to enter their customers’ homes. Target 8 reported the technician took money, but did not do any work.

HOW WE RISE ABOVE

We hire full-time Bekins installers and repair technicians. They wear a Bekins uniform and drive a Bekins truck. We stand behind our fully-trained appliance installers and repair technicians before we let them into your home. Not only do they learn from our experienced and trained staff, we also send them to manufacturer training to get certified by the brands we carry.

Our training helps you as well. Jenn-Air quite often offers an extra year of limited warranty coverage to customers that use a certified installer. The company trusts Bekins because they know we will install it correctly.

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Spring Lake Customer Raves About Sub-Zero Refrigerator

Sub-Zero Refrigerator in Spring Lake

benefits of a sub-zero refrigerator and freezer

Patti in Spring Lake chose a Sub-Zero refrigerator and freezer from Bekins for her remodeled kitchen. What is her favorite feature? She immediately talks about the climate control.

“It has no freezer burn,” Patti said. “My ice never clumps. You can put a ton of food in and it doesn’t seem to vary in temperature. It’s worth the money.”

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Changes in humidity can create freezer burn, so it helps that Bekins installed Patti’s freezer as a separate column next to her refrigerator. It also helps that Sub-Zero’s pioneering food preservation heritage gives her frozen and convenience foods exactly the dry, frigid climate they need to stay fresher.

CUSTOM PANELS HIDE SUB-ZERO REFRIGERATOR

Patti and her husband considered stainless steel, but they thought the look would stand out too much in their kitchen design. They wanted to keep the refrigerator and freezer hidden, so they chose the custom-panel option. With expert custom-panel installation by Bekins, their refrigerator and freezer integrate seamlessly with the cabinetry in their kitchen.

“That’s why we use Bekins to install it, they know what they’re doing,” Patti said. “Bekins installed a dishwasher in my daughter’s house, it took them 45 minutes. When I had a dishwasher installed by one of our maintenance men, it took two days. Bekins is in and out. They do it all the time, and they are very professional.”

TEST SUB-ZERO REFRIGERATORS IN OUR SHOWROOM

Showroom