When Tom and Bekins saved Thanksgiving dinner!

Saved Thanksgiving Wall Ovens in Car

WOW! tOM KOPERSKI IS OUR HERO FOR SEEING TO IT THAT OUR OVEN ARRIVED FOR THANKSGIVING! bOTH DELIVERY CREWS WERE THE BEST!

~ Satisfied Grand Rapids Customer

It sounds like a holiday movie, “When Tom and Bekins Saved Thanksgiving.” We pride ourselves on providing outstanding customer service and one of our Appliance Professionals, Tom Koperski, recently did that for a customer before Thanksgiving.

For anyone who loves to cook or entertain it’s a nightmare scenario. Your oven quits shortly before Thanksgiving and you planned to host!

No worries, you have plenty of time to visit Bekins and get a new double wall oven before the holiday. However, bad luck again! The manufacturer’s delivery date gets delayed!

HOW TOM AND BEKINS SAVED THANKSGIVING FOR A CUSTOMER

Tom and the Bekins staff called the manufacturer to let them know our customer was planning to use the oven to host Thanksgiving. The manufacturer pulled a few strings and got the product into West Michigan as quickly as possible.

Yet, the story does not end there. The new oven was still an hour and a half away Wednesday morning.

Tom and a coworker drove a total of three hours to pick up the product then deliver it to the home. Minutes later, our install team arrived and the oven was ready to go the night before Thanksgiving.

The rewards from all of this extra work? Tom got a hug from the customer who told him, “You’re the best!” It also saved Thanksgiving for the the homeowners. They used the double wall ovens to make Thanksgiving dinner for their family the very next day!

The customers also filled out the comment card with these sentiments, “WOW! Tom Koperski is our hero for seeing to it that (our) oven arrived for Thanksgiving! Both delivery crews were the best!”

Saved Thanksgiving Wall Ovens in Car
The double wall oven just barely fit into this SUV. Our Appliance Professional, Tom Koperski, drove more than three hours to pick it up and deliver it to a home. Our team installed it the day before Thanksgiving. The homeowners used the ovens to cook Thanksgiving dinner the next day!

THE BEST CUSTOMER SERVICE

We can tell so many stories similar to this one. At Bekins, we strive to deliver an experience that makes our customers say, “WOW!”

Call or visit our showroom to start your “WOW!” experience today.

Pro Style Appliances Showroom Test
Tom Koperski assists customers in our Grand Rapids showroom.

VOLUNTEERING VALUABLE LESSONS OF SELF DEFENSE

James volunteering BeKind

It’s a fear for every parent . The safety of their child. Parents of young daughters especially worry about their children’s safety when they are away from home. One way to help ease that fear is to give your children knowledge about how to defend themselves in a worst case scenario. We recently caught one of our employees volunteering those valuable lessons of self defense to a local Girls Scout troop at Belmont Elementary School.

VOLUNTEERING KNOWLEDGE FOR A WORTHY CAUSE

James Halman offers expert support to our company as an Information Technology Specialist. In his free time, James holds a third degree black belt in Combat Hapkido and teaches the martial art to students at his Force Options school in West Michigan.  So it made sense when a co-worker recently asked James to teach her daughter’s troop self defense basics.

The girls not only watched James perform moves with a fellow expert, they also lightly practiced with each other. James focused on how to use an attackers momentum to your advantage and which parts of an attacker are most vulnerable. Not only did the children learn, but the adults also practiced with each other.

All of those moves aside, the best defense from a bad situation is to run away. James also says the best tool a child can use is a whistle.

“I think parents get toned out to their kids screaming and yelling, because they do it when they play too” James says. “I know I ignore it sometimes as a parent myself. So if you hear a kid screaming on the street you may not know that they are in trouble. So I say a whistle draws attention.”

James volunteering BeKind

ENCOURAGING OUR EMPLOYEES TO BEKIND

At Bekins, we support the volunteering efforts of our employees. Our BeKind program not only encourages volunteering, we also donate money to the cause. So Bekins will make a charitable donation to the Girl Scouts of Michigan Shore to Shore in honor of James.

To see other examples of our employees BeKind efforts, click here.