Imagine having your refrigerator quit working during the hottest days of the year. With your food melting away, you make an appliance repair call to the company that sold it to you. Seven weeks later, they still give you the run around.
It happened to a local woman last summer. She ditched the other company, called Bekins and we resolved the issue for her quickly. She thanked us on Facebook and told us the whole story.
When you buy any products, we recommend you ask “Who is going to fix it when it needs repair?”
You might be surprised by the answer.
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APPLIANCE REPAIR standards
Many customers think that appliance repair works like the auto industry. They think the company who sold them the appliance has to fix it when it breaks and they will send a licensed professional to perform the repair. That is not always the case.
You do not need a license to install or repair appliances. Even worse, many brands do not hold the seller accountable for fixing appliances when they break.
Each company sets its own standards.
Some contract it out to a third-party company. Other companies give you a 1-800 number for the manufacturer in some other state. Neither option meets our standards at Bekins.
APPLIANCE REPAIR WITH BEKINS
We want our customers to be thrilled with their purchase, so we provide a full-service experience. We staff fully-trained and experienced Appliance Repair Technicians who are supported by a wonderful team of customer service professionals.
When you call Bekins to repair your refrigerator, you talk to a caring and knowledgeable local service scheduler. We send a local technician to your home as soon as we can. That technician arrives in a Bekins vehicle, wears a Bekins uniform, treats you and your home with the utmost respect, plus he has been trained by many of the manufacturers in the market.
If you have a warranty, we have a local professional that works with the manufacturers on your behalf.
We set the highest standards for ourselves because we want our customers to be thrilled with their purchase.
JENN-AIR’S COMMITMENT TO SERVICE
Companies like Jenn-Air care about your customer experience as well. They train our staff how to properly install their appliances, how to repair them, plus they give us any parts and support we need. Often times, Jenn-Air will even give customers an extra year of limited warranty coverage on appliances installed by a Bekins certified professional.